Refund Policy

Last updated: May 2026

SwissAccs GmbH is committed to fair and transparent refund practices. This Refund Policy forms part of our Terms of Service. By placing an order, you agree to the terms described below.

1. Non-delivery: Full refund

If SwissAccs fails to deliver your subscription credentials within 72 hours of confirmed payment, you are entitled to a full refund of the purchase price.

To claim a non-delivery refund:

• Contact us at support@swissaccs.com or via the contact form
• Include your order reference number (format: SWA-XXXX-XXXXX)
• We will process the refund within 48 hours of your request

Refunds are issued to the original payment method. Processing time by your bank or payment provider may take 3–7 business days.

2. Subscription failure: Pro-rata refund or replacement

If your subscription stops working during the 12-month guarantee period for reasons not caused by your own actions, we will offer you the choice of:

• Replacement: A new equivalent subscription delivered within 48 hours, at no additional cost, or
• Pro-rata refund: A refund of the unused portion of your subscription, calculated from the date of failure to the end of the 12-month period.

How the pro-rata refund is calculated:
Refund = (Purchase price ÷ 365) × remaining days. Example: if you paid €29.99 for Spotify Premium and the subscription fails after 180 days with 185 days remaining, you would receive €29.99 ÷ 365 × 185 = €15.19.

3. Situations not covered by a refund

Refunds and replacements do not apply in the following cases:

• Password changed and account accessed: Once you have received your credentials, logged in, and changed the password, the subscription has been successfully delivered. We cannot issue a refund simply because you changed your mind.
• Account suspended due to customer action: If your account is suspended or terminated because you violated the relevant platform's Terms of Service (e.g., sharing the account externally, using a VPN in prohibited ways, or fraudulent activity), the guarantee does not apply.
• Voluntary cancellation: If you cancel the subscription yourself through the platform's settings, no refund is available for the remaining period.
• Incorrect email provided: If you provided an incorrect delivery email address and we were unable to send your credentials as a result, please contact support immediately. We will resend to the correct address once verified.
• Orders placed in error: Accidental orders must be reported before credentials are delivered. Once delivered, the service has been rendered.

4. EU statutory right of withdrawal

Under EU Consumer Rights Directive (2011/83/EU), EU customers have a 14-day statutory right of withdrawal for distance contracts. However, this right is excluded for digital content that has been fully delivered and accessed, where you expressly consented to delivery commencing before the withdrawal period expires.

By completing your SwissAccs order and receiving your credentials, you acknowledge that the digital content has been delivered and that the statutory withdrawal right is waived upon delivery.

If you wish to cancel before credentials are delivered, please contact us immediately and we will cancel and refund your order in full.

5. How to request a refund or replacement

6. Disputes

If you are not satisfied with the resolution of your refund request, you may:

• Ask for escalation to senior support: email hello@swissaccs.com with subject line "Escalation"
• Contact your national consumer protection authority
• Use the EU Online Dispute Resolution platform: ec.europa.eu/consumers/odr

7. Questions

If you have any questions about this Refund Policy, please reach out before placing your order. We're happy to help clarify anything.

Email: support@swissaccs.com · Response time: ~2 hours